1. Where is your sword made?
Our sword is produced in Longquan City, Lishui City, Zhejiang Province, China. Longquan City is a famous historical and cultural city of Chinese ceramic culture and Zhejiang Province. The Longquan sword was founded in the Spring and Autumn Period and the Warring States Period. The four characteristics of "cold light and ingenious decoration" have become "the first sword in China." According to legend, the Longquan sword produced in Longquan City was founded in the Spring and Autumn Period and Warring States Period and has a history of more than 2,600 years. We work directly with the most trusted swordsmen and craftsmen in Longquan to bring you the highest quality, fully functional swords at an affordable price. Every sword comes with a blacksmith’s authenticity certificate, we provide you with high-quality swords.
2. Can you create a custom sword?
We can. If you like a sword, but want to change some elements, or want to mix the two designs, or want a unique sword that is unique to you, please let us know, we are happy to provide you with customized Custom sword.
our custom swords page: https://www.x-swords.com/CUSTOM-SWORDS
3. Is your sword sharp?
Yes. By default, all swords are "functionally sharp" swords except for training swords. For example, this means that they are sharp enough to cut bamboo or tomatoes-not what you think, but just let you know the sharpness! They are not super sharp, so they cannot cut very hard objects such as bones or metals. This is for security reasons. We strongly recommend that you receive professional training on proper sword handling techniques before attempting any form of cutting. When placing an order for free, you can choose whether the sword is sharp.
4. How long does it take for the product I ordered?
Normally, it takes about 7-14 days. This period depends on your shipping address and the place of order. In some cases, bad weather and the peak before Christmas may delay the delivery time by about 1-2 weeks. When your sword leaves the factory, we will provide a tracking number, which you can track at the Ups and the National Post Office.
5. What if I receive the package and the item is damaged?
We only sell new products. We do not sell second-hand products. Therefore, if you receive a damaged item, we will send a replacement as soon as possible.
6. How much does it cost to ship to my address?
Free Shipping to USA by SF express. to CANADA and Australia is by UPS shipping.
7. Can your name be engraved on your sword?
Yes, we can engrave letters on the blade or habaki. They can be Roman letters, Chinese, Korean or Japanese characters. If you can send us pictures, you can use other characters.
8. What if I received the wrong product？
If you feel that you have received the wrong product, please contact our service within 72 hours after receiving the product, and we will solve the problem for you as soon as possible.
9. What if you have shipped my package but have not received it?
When you report a lost package to us, we will contact the shipping company and ask them to use the tracking number to track the package. If they are sure that they cannot find the packaging, please contact us and we will send your order to you again. If they track the package and find that the package has been sent to your address, they will ask the driver to contact you and tell you where the package was when it was sent.
10. How do I create an account?
1) Click the "LOGIN" link at the top right side of our site.
2) Enter your email address.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.
11. If I order more, can I get a better price?
Of course, the more you order, the better the discount. If you want to get the quotation details of a large number of items, please contact us, we will give you a detailed quotation and a more favorable discount.
12. Refund, repair and replacement policy
Answer:-General instructions for returning defective goods Before returning, please contact us to discuss your problems. Experience tells us that more than 90% of the cases can be solved through our technical support without returning anything. If we believe that the product is indeed defective, we will issue you a Return Material Authorization (RMA) to return these items. Items returned without RMA will not be processed. If the faulty product you have is not directly from our website, you need to contact the supplier who sold you the product. We cannot provide any technical or software support. Generally, we recommend that you return defective goods through the post office instead of using courier companies such as DHL, UPS and TNT. The post office will take 2 weeks to return the goods to us.
(1) A full refund of the returned product If the product with quality problem is notified within 7 days (from the date of receipt of the product), it can be returned and refunded. The customer needs to return the product to us first, and when we receive the product, we will refund it in full.
(2) Products with quality problems can be returned and replaced if they are notified within 30 days (from the date of receipt of the products). Customers will need to send the product back to us first, and when we receive the product, we will replace it with a new product and send it back to you. We will pay the shipping cost for the replacement product shipped to you.
(3) If the product with quality problems is returned for repair, it can be returned and repaired if notified within one year after receiving the product (from the date of receiving the product). The customer will need to send the product back to us, and when we receive the product, we will repair it and then send it back to you. We will pay the shipping cost for the repaired product shipped to you.
(4) Partial refund will be returned. Our website cannot provide a refund or a full refund for the following compelling excuses: – "The product is not the same as the one shown in your picture." – "The product is not what I expected." – "I am about the style Not satisfied." We will deduct shipping costs and a certain amount of handling fees based on your order total, which means only a partial refund
13. My question isn’t answered here, what should I do?
If you have any other questions, feel free to contact us and we’re happy to help.